SESTEK
Tuba Arslan has extensive experience in research and development, currently serving as R&D&I Director at SESTEK since November 2010, where responsibilities include managing nationally and internationally funded R&D projects, proposal writing, project and budget planning, and fostering collaboration with academic and industry partners. Previously, Tuba held positions as R&D&I Manager and R&D Coordination Team Leader at SESTEK and worked as an R&D Project Coordinator, focusing on technical and financial reporting. Prior to SESTEK, Tuba was an R&D/Quality Engineer at Coşkun Kauçuk, responsible for managing R&D and quality assurance operations and improving compound recipes. Tuba's early experiences include internships in management and laboratory settings at Mustafa Nevzat İlaç and TUBITAK MARMARA ARASTIRMA MERKEZI, respectively. Tuba holds a Master’s degree and a Bachelor's degree in Chemical Engineering from Yıldız Teknik Üniversitesi.
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SESTEK
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Sestek is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 400+ enterprise clients in 20 different countries around the globe. Sestek was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022. OUR PRODUCTS Knovvu Virtual Agent With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations. Knovvu Analytics Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback Knovvu Biometrics Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.