Jazli Jamilee

Jazli Jamilee is an experienced Portfolio Lead at Setel since November 2019, specializing in quality assurance and customer experience improvement within the operations department. Responsibilities include leading process improvements, managing Standard Operating Procedures (SOPs), and implementing tools such as Zendesk and Playvox to enhance agent performance. Prior to Setel, Jazli served as a Quality Assurance Team Lead at foodpanda, overseeing BPO project migrations and team performance in various countries. Earlier experience includes roles as Customer Service Team Lead and Operations Supervisor at Krispy Kreme. Jazli holds a Bachelor's degree in Culinary Arts from Taylor's University and has a strong foundation in managing operations and driving quality assurance initiatives.