Michael Tan is an experienced product manager currently leading special projects in fuel and retail at Setel, where responsibilities include managing the Setel Fuel Portfolio and overseeing Point of Sales systems integration for Petronas stations. Michael's professional background includes roles such as Customer Success & Support Manager at Intrinsik, and Team Lead Technical Escalation at StoreHub, wherein efficient technical resolutions and team training were key contributions. A graduate of Kolej Universiti HELP with a Bachelor's degree in Psychology, Michael has also undertaken various positions in customer and technical support across different companies, showcasing a strong focus on enhancing customer experience and operational efficiency.
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