We’re settle, a resident-focused housing association. Working in communities across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire, we provide more than 23,000 residents in over 10,000 households with a place to call home. A housing association that puts residents first, we know that everyone is different, so we ensure that we provide a service that is as individual as our residents are. There is something special about working here. It’s in the values that shape us and the people that make us – us! And it’s in caring not only about the work we do, but also how we do it.

We are a team of around 300 colleagues with a wide range of experience working in the housing sector and beyond. What connects us is our passion for social housing and the power it has to transform people's lives.
Leading the team is our exec, who work together to shape our strategy and help guide the direction of the organisation. They ensure that every area of settle is in tune with the rest and working effectively so that each team plays its part in contributing to our overarching purpose and delivering the best possible outcomes for residents.

Property Development

Real Estate

Residential

settle

settle's headquarters in Letchworth, United Kingdom

Maxine Mason

Ben Browne McIob

This department focuses on enhancing client satisfaction and engagement through effective support and relationship management.

Customer Experience

This department focuses on providing support and assistance to customers, ensuring their needs and inquiries are addressed effectively.

Customer Service

This department oversees organizational governance and regulatory compliance.

Governance Committee

This department oversees the management and delivery of housing support services, ensuring efficient income collection and client assistance.

Housing Support Services

This department provides assistance and guidance related to tenancy issues and support for tenants.

Tenancy Support

This department manages financial assets and oversees income generation strategies.

settle

Org chart

Teams

Customer Experience

Customer Service

Governance Committee

Housing Support Services

Tenancy Support

Assets and Income

Offices

settle

Org chart

Teams

Customer Experience

Customer Service

Governance Committee

Housing Support Services

Tenancy Support

Assets and Income

Offices

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