Başak Erdem is currently a Planning and Control Process Manager at Setur, a position held since 2024. Prior to this role, they worked as a WFM Specialist and then as a WFM Senior Specialist at Teleperformance from 2020 to 2024. Before that, they served as a Planning & Reporting Specialist at DCS Call Center from 2016 to 2020 and as a Project Manager at Ege Girişim Araştırma & Reklam from 2014 to 2016. Başak completed their degree in Statistics at Dokuz Eylüler University in 2014 and also studied Mathematics and Statistics at Universidade Nova de Lisboa for a year in 2013-2014. They gained early experience as an intern at Ziraat Bankası in 2012.
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