Kaoru Beppu is an experienced Customer Service Manager currently at S.F. EXPRESS CO. LTD since August 2017. Previous roles include Customer Support Center Operations Manager at IKEA Group and Senior Group Manager at Baxter International Inc., where performance, quality, and customer satisfaction KPIs were prioritized. Notably, Kaoru served as Associate Director of Customer Service at Acer, achieving a significant reduction in repair turnaround time and optimizing costs. Kaoru's career also includes leadership positions at Hewlett-Packard, where responsibilities spanned global customer experience management and transformation of product support structures. Early experience includes call center management for Compaq, overseeing large teams in warranty support and technical assistance. Kaoru holds a degree from Meiji University.
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