Isabelle Herem has extensive experience in project management and client experience quality at SFR since April 2008. In the role of Responsable de projet Outils et Process Fibre, Isabelle is involved in enhancing tools and processes for technician activities related to fiber connections. Previous positions include leading customer experience quality projects that significantly improved customer satisfaction and reduced complaints by 20%. Isabelle has coordinated major billing transformation projects, demonstrating strong capabilities in identifying requirements, tracking project deliverables, and training teams. Earlier experience at SFR focused on economic studies and billing control, where Isabelle achieved substantial financial recoveries. Education includes a digital skills certification from VISIPLUS Academy and a DUT in management from Université Paris Cité.
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