Sylvain Bourcier has over 25 years of experience in IT project management, specializing in billing, provisioning, and client accounting within the telecommunications sector. Currently, as Chef de projet informatique at SFR since August 2008, Sylvain oversees incident management, performance enhancement, and functional support with a focus on public fixed-line services. Previous roles include managing a team at Neuf Cegetel, where responsibilities encompassed user support and productivity statistics, as well as positions at T-Systems and Fnac, focusing on systems analysis and quality management. Sylvain holds a DUT in Computer Science from IUT Montpellier-Sète and a Master's degree in Business Administration from Université d'Angers. Technical expertise includes Arbor, Oracle SQL, and Unix systems.
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