Mark B. is a tech leader with extensive experience in transforming IT operations and optimizing services across various sectors, including MSP, MSSP, healthcare, and software development. Currently serving as the Director of IT, Services & Operations at SG Computers Inc., Mark elevates start-ups into competitive firms with top-tier customer satisfaction and drives operational transformations. Previously, Mark managed global technical support teams, achieving remarkable customer satisfaction improvements and streamlining service delivery processes at organizations like TraceLink and Maven Wave. With a strong foundation in ITIL and automation, Mark's career reflects a commitment to enhancing efficiency and fostering customer-centric cultures.
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