Drew Gibb

Drew Gibb is an experienced IT professional with a strong background in technical support and team management. Currently serving as Technical Alignment Manager at Shackleton Technologies since November 2021, Drew previously held roles as Escalations and Project Engineer and IT Engineer 2nd Line at the same company. Prior experience includes working as an IT Engineer at Orange Penguin, a Technical Lead at Hutchison Technologies Ltd., and a Global IT Support Specialist at Amazon UK. Drew's extensive experience in managing helpdesk operations, providing technical training, and liaising with development teams has equipped Drew with the skills to handle escalations effectively and improve team performance. Drew holds an HNC/HND in Computing - Technical Support from Dundee and Angus College.