Shadow

FLACH Edward has extensive experience in customer support and management, currently serving as Customer Support Director and Head Manager of European Customer Support at Shadow since November 2019. Previously, FLACH held the position of International Customer Support - Lead Manager / DPO at Wifirst from May 2017 to October 2019, where responsibilities included coordinating support for international B2B clients and improving processes across departments. Prior experience includes roles as Senior Team Manager and Team Manager at Webhelp Compiègne, managing a bilingual technical team, and as a Customer Care Specialist. FLACH also completed a summer internship at The London Fancy Box Co. Ltd, focused on market research and planning. Educational qualifications include a two-year technical degree in International Trade from Institution Guynemer and an A Level Diploma in Sciences and Management Technologies from Etablissement Saint-Vincent, among others.

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Customer Support Operations

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