Stephen Abram

Stephen Abram currently serves as the Customer Success Manager at Shalion since January 2025, bringing extensive experience in customer success and account management from previous roles. Notably, Stephen worked as the Associate Director of Customer Success and Customer Success Manager at e.fundamentals from May 2020 to November 2024. Prior to that, Stephen held the position of Account Director at Catalina USA from February 2014 to May 2020. Stephen's career began as a Creative & Reprographics Apprentice at Jarvis Porters in 1988, progressing through various roles in pre-press and account management within St Ives Direct over two decades. Key achievements include managing teams through significant changes, implementing quality control procedures, and focusing on client-centric culture and collaborative strategies that enhanced service delivery and operational efficiency. Educational credentials include an ILM Leadership & Management qualification and a City & Guilds Origination certification.