Paul Willmore

Paul Willmore has a diverse work history in the technology industry. Paul currently holds the position of Head of Managed Services at Shaping Cloud, a leading cloud expert and Microsoft Gold Partner. In this role, they are responsible for delivering intelligent cloud solutions and assisting organizations with their digital transformation strategies.

Prior to their current role, Paul worked at Nasstar, where they held several positions. Paul was a Senior Account Manager from April 2020 to January 2022, where they managed key client accounts. Before that, they served as a Client Development Manager from January 2019 to April 2020, focusing on nurturing client relationships. Paul also held the position of Head of Operations from October 2016 to January 2019, overseeing operational activities.

Paul's work experience also includes roles at e-know.net. Paul worked as a Service Desk Manager from March 2016 to October 2016, leading a team responsible for customer support. Prior to that, they served as an Interim Assistant Service Desk Manager from April 2015 to March 2016, supporting the service desk operations. Paul started their career at e-know.net as a Support Analyst in September 2010 and progressed to become a Support Team Leader from May 2012 to April 2015.

Overall, Paul Willmore has gained extensive experience in managed services, client management, operations, and technical support throughout their career in the technology industry.

Paul Willmore attended Magdalen College School from 1999 to 2006. Paul obtained various certifications in the field of IT and cybersecurity. In May 2012, they obtained the ITIL Foundation Level certification from BCS, The Chartered Institute for IT. In February 2013, they obtained certifications in ITIL Service Offerings and Agreements, ITIL Planning, Protection, and Optimization, ITIL Operational Support and Analysis, and ITIL Release Control and Validation, all from BCS, The Chartered Institute for IT. In January 2015, they achieved the ITIL Expert Managing Across the Lifecycle (ITIL-MALC) certification from the same institution. Continuing their education, in December 2021, they obtained the CybSafe Certification in Security Awareness from CybSafe. Finally, in May 2022, they received the certifications of The Ethical IT Professional from BCS, The Chartered Institute for IT, and ITIL 4 Managing Professional from AXELOS Global Best Practice.