Jacques Abecassis

Jacques Abecassis is an experienced manager in customer experience and digital support strategies, currently serving as the Manager of CX Community Response (Global) at SharkNinja since March 2017. In this role, Jacques creates and manages playbooks for community response activities across various channels, ensuring seamless collaboration with digital marketing teams. Previous roles at SharkNinja included overseeing a hybrid CRM model for call centers, implementing crisis management processes during COVID-19, and coordinating customer service efforts across multiple social media platforms. Prior to SharkNinja, Jacques held positions at Pistache Apparel Group, Lithium Technologies, Fenestration Architecturale Norwin Inc., and Future Shop. Jacques holds a Professional Development Certificate in Project Management from McGill University and a BComm in International Business from Concordia University.