Beki Duhon

Beki Duhon is an accomplished Incident & Problem Product Manager at Shell, where responsibilities include the design, implementation, and operation of Incident and Problem related tools and processes since April 2007. Duhon previously held multiple managerial roles at Shell, overseeing Incident, Problem, and Service Level Management, as well as Request to Fulfill operations for a large consumer base. Duhon has a strong background in SAP performance and availability management, having led global teams and ensured operational excellence across various SAP instances. Prior experience includes leading a technical support team for US Downstream SAP applications at Shell and providing consulting services at IBM Business Consulting Services. Education includes a BBA in Management Information Systems and an MBA from the Texas McCombs School of Business.