Chang-Hwee Lim

Chang-Hwee Lim is currently the Global Programme Lead for E-Commerce & Customer Centricity at Shell, where they leverage their extensive experience in consumer payments and operational excellence to deliver customer-centric solutions. Previously, they held various roles within Shell, including Payments Manager and Customer Operations Excellence Manager. Chang-Hwee's background also includes leadership positions at American Express, Standard Chartered Bank, and HSBC Bank, where they developed skills in sales and customer retention. They are pursuing a Bachelor of Business at the University of South Australia and a Diploma in Business Administration at HELP University.