Daniel Mariano is a dynamic UX and Service Designer with over ten years of experience in creating customer-centric digital experiences and managing comprehensive customer journeys. They recently worked as a Service Designer at Shell Energy, where they facilitated collaborative sessions and embedded CX/UX research practices within scrum teams. Previously, Daniel conducted user research and experience design as part of a multidisciplinary team at Eindhoven University of Technology. They have also served as a freelance UX Specialist, focusing on augmentative and alternative communication solutions for clients with severe motor dysfunction. Daniel holds an Engineering Doctorate in User System Interaction from Eindhoven University of Technology and multiple engineering degrees from Universidade Federal de Uberlândia.
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