Douglas D'sa

Douglas D'sa has extensive experience in operational management and customer service within the banking and commercial sectors. From October 2007 to December 2009, Douglas worked at Atlas Bank Limited as Manager Operations CSC, where responsibilities included formulating business plans for the Customer Contact Center and developing policies to enhance productivity. Prior to this, at Standard Chartered Bank from September 2002 to March 2007, Douglas held various roles, including Assistant Operation Manager and Unit Operational Risk Manager, focusing on operational efficiency, policy implementation, and risk management. Currently, since January 2010, Douglas serves as a Customer Service Specialist at Shell, where the role involves addressing customer queries and enhancing stakeholder coordination while utilizing various SAP applications. Douglas holds a Bachelor of Business Administration with a focus in Marketing from Preston University, completed in 2009.