Jay Solitana is a Senior Customer Success Lead at GKA B2C, with over a decade of experience in the Shared Services industry, particularly in Sales, Customer Service, Customer Retention, and Technical Support. They hold a Bachelor of Arts in Speech Communication from the University of the Philippines, where they graduated Cum Laude, and an Associate degree in Health Science Education from Far Eastern University. Throughout their career, Jay has utilized data-driven decision making to enhance customer relations and has been certified as a Continuous Improvement (LEAN) Practitioner in the Oil and Gas industry. Jay has also held roles at TeleTech Philippines, LARC, Shell, and Edukasyon.PH, contributing to various aspects of customer support and engagement.
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