Jayakumar Absolom is an IT Global Service Delivery Manager with 15 years of experience in IT Service Management, excelling in various roles including Account Manager and Operations Manager. Currently serving as Operations Integrations Lead at Shell, Jayakumar has demonstrated expertise across ITIL, ISO, CMMI, and COBIT frameworks. Previous positions include Delivery Project Executive at IBM and Managing Principal Consultant at Oracle, where they were instrumental in establishing and managing IT Service Management practices. Jayakumar holds a Bachelor of Engineering in Electronics and Communications Engineering from Bangalore University.
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