Jou Chean Ng is currently the Manager of Digital & Transformation at Shell, where they lead specialist teams to drive innovative and sustainable changes while ensuring people readiness. Previously, Jou worked at Shell as the Regional Manager for Customer Operations in Chemicals Asia Pacific & China, successfully navigating a major business divestment and enhancing service quality through continuous improvement initiatives. Jou's early experience includes roles as a Diagnostic Tools Development Engineer at Intel and an R&D Engineer intern at Xytec Solutions, where they showcased strong problem-solving skills and innovative solutions. Jou holds a Master of Science in Engineering Business Management with distinction from the University of Warwick and a Bachelor's degree in Electronics Engineering from Multimedia University.
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