Katarzyna Nowakowska has a diverse professional background with significant experience in customer service and operations within the corporate sector. Notably, Katarzyna served as a Customer Service Specialist at ITI Neovision from June 2009 to May 2010. Following this, a tenure at Shell from June 2010 to December 2014 included multiple roles such as Scrum Specialist, Customer Service Professional for Key Accounts (Fleet Cards B2B Customers), Customer Operations Coach, E2E Delivery Lead, and Customer Operations & Deal Management Specialist for Lubricants B2B Direct & Indirect Customers. Educational qualifications include a Master's degree in Sociology from Uniwersytet Jagielloński w Krakowie, completed in 2006, alongside a postgraduate degree in International Trade from Uniwersytet Ekonomiczny w Krakowie (2009) and a pedagogical course at Uniwersytet Jagielloński w Krakowie (2004). Additionally, Katarzyna holds a Master's degree in Russian Studies from Uniwersytet Jagielloński w Krakowie, also awarded "bardzo dobry."
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