Khalid Alharthi

Khalid Alharthi is an IT professional with extensive experience in technical support and customer service. Currently serving as an IT Field Support Engineer at Shell since August 2023, Khalid previously worked as a Service Desk Analyst at bp from June 2018 to July 2023, where responsibilities included managing incoming calls, providing support for various hardware and software issues, and resolving an average of 25 tickets daily for over 400 users. Prior to this role, Khalid was an IT Support Technician at GAVS Technologies, addressing end user issues via email and phone. Khalid holds a Bachelor's degree in Information Technology from Sur College of Applied Sciences, obtained between 2011 and 2016.