Laura Young

Laura Young is an accomplished executive with extensive experience at Shell, currently serving as Senior Vice President of Customer Operations, Customer Experience, and Customer Digital Transformation. Throughout a career spanning over three decades, Laura has held various senior leadership roles, including Vice President of Customer Operations and General Manager for multiple segments within the Lubricants Supply Chain. Notable contributions include leading global supply chain solutions, driving integrated business planning, and managing operational excellence initiatives. Laura's strategic oversight encompasses diverse global markets, with responsibilities ranging from marine and aviation to internal audit and business planning functions. Academic credentials include a Master of Arts in Geography from St John's College, Cambridge, and a Diploma in Marketing from the Chartered Institute of Marketing.