Manjula Bijoor is an accomplished IT Transformation Leader with over 22 years of experience in service delivery, operations, and project management, particularly in AIOps, observability, and ServiceNow. Currently, they serve as Operations Manager at Shell, overseeing the Global Connectivity Management Centre, which spans over 800 sites and manages significant incident and service request volumes. They have a strong foundation in IT service management, having previously held roles at AT&T, Koch Business Solutions, and Deloitte, where they demonstrated technical leadership and collaborated with cross-functional teams. Manjula holds a Bachelor’s Degree in Electronics and Communications Engineering from the University Visvesvaraya College of Engineering and is a certified Independent Director specializing in governance, risk, strategy, and compliance.
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