Mic Wong is an experienced professional with a background in process and data-driven insight, currently serving as the Shell Global Loyalty Process Owner. Previously, Mic held various roles within Shell and other organizations, including B2C Payment and Loyalty Operation Design Manager at Shell China Limited and IT Head of Department at Hospital Pantai Indah. Mic's expertise spans loyalty program development, payment operation design, and customer experience enhancement on a global scale. Their commitment to transforming large ideas into practical, customer-centric solutions has been evident throughout Mic's career.
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