Michelle Tan is a Global Product Lifecycle Management Delivery Specialist at Shell, specializing in digital transformation, change management, and customer experience. With nearly 15 years of experience in multinational organizations, they have held various leadership roles, including Product Owner for Salesforce Service Cloud and Future of Work Lead, focusing on enhancing customer operations and user engagement. Their previous roles include Section Head at Honda Malaysia, where they managed dealership development, and Retail Partnership Deployment Manager at Michelin, emphasizing brand and network performance. Michelle holds a Bachelor of Science in Electrical Engineering from Iowa State University and a Master of Business Administration from the University of Wollongong.
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