Michelle Taylor

Michelle Taylor is the Head of Customer Insights at Shell Energy and Renewables, where they focus on enhancing customer experience and insights. They began their career as a Graduate Management Trainee at NatWest from 1998 to 2000, gaining valuable experience in team management and business development. Prior to their current role, Michelle held various positions at Shell, including Global Associate Brand Manager and Regional Marketing Specialist, where they developed marketing strategies for the EMEA region. Michelle also obtained a Bachelor's degree in Sociology from the University of Staffordshire and a Postgraduate Diploma in Marketing from Cambridge Marketing College.