Mike Hughes is an Enterprise Architect at Shell, where they support the Global Commercial and Chemicals businesses by driving value from IT. Previously, they worked at BT in Contact Centre Development and at BT Syntegra focusing on Customer Contact 'Best Practice.' Mike specializes in Customer Experience Architecture, particularly in Contact Centres and Online Connected experiences, leveraging various deployment models for solutions. They hold a BA in Geography from The University of Manchester and A Levels in Maths, Economics, and Geography from Gilberd.
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