Mike Reid is a seasoned customer service professional with over 20 years of managerial and technical experience in the Oil and Gas sector. They currently serve as a Service Director, managing a team that supports ITIL service operation practices for Shell's telecommunications network. Previously, Mike led a team of 18 engineers at AT&T, specializing in incident, problem, and performance management on Shell's global network. Their diverse technical background includes expertise in Cisco, Aruba Wireless, and ITIL4 certifications, and they hold a B.Eng. (Hons) in Electronic and Telecommunications Engineering from Robert Gordon's University.
This person is not in the org chart
This person is not in any teams
This person is not in any offices