Ratna Jha is currently a Senior Service Integration Manager at Shell, where they lead service design and integration for complex application landscapes, focusing on reliability, security, and compliance. Previously, Ratna managed end-to-end service operations for B2C retail payments in Asia and Europe, honing their skills in incident and problem resolution. Their background includes roles such as Senior ITSM Consultant at Wipro Limited and Business Strategy Specialist at HDFC Bank, along with conducting a comprehensive field study on public policy during an internship at the National Foundation for India. Ratna is also pursuing advanced degrees in Information Technology and Life Sciences.
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