Richard Bilby is a Senior Programme and Project Manager with over 20 years of experience in IT Program Management, Customer Success, and a strong emphasis on customer-centricity and business value. They have a comprehensive background managing the full IT lifecycle, software development, and service management across sectors such as Supply Chain, Health, Safety, and Environment, Renewables, Global Functions, and Oil & Gas. Currently, Richard serves as a Program Manager at Shell, focusing on Supply Chain applications, and is the owner of Bilby Associates, offering consultancy in project management. They have previously held key roles at companies like eVision Industry Software and Enablon, where they demonstrated expertise in stakeholder management and a strategic approach to ensure project success.
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