Sylvia Franke

Sylvia Franke is a seasoned professional with extensive experience in customer operations and marketing within the petroleum sector. At Shell, they held various leadership roles, including European Leader for Mobility, where they developed strategies for customer operations across multiple countries and successfully enhanced customer satisfaction metrics. Sylvia's previous positions involved managing marketing campaigns at over 3,000 petrol stations, coaching teams, and overseeing substantial budgets, consistently demonstrating a strong commitment to operational excellence and stakeholder collaboration. Educated as a Betriebswirtin FH in Business Administration from Wirtschaftsakademie Hamburg, Sylvia champions cross-functional communication and fosters a learner mindset in their leadership approach.