Tariqa Zohra is an accomplished professional with extensive experience in customer service, process management, and IT service integration. Beginning career at ITC Infotech as a Technical Support Specialist, Tariqa advanced to roles at IBM and Shell, where responsibilities included managing ITSM projects and ensuring compliance through effective process implementation. At Colt Technology Services, leadership in IT Managed Services advanced operational efficiency, while as Service Integration Manager at Shell India, focus was on high-impact project rollouts and cost reduction. Currently serving as an ITIL Process Manager at Shell, efforts are directed towards optimizing service management and driving operational excellence across multiple business units. Additional expertise includes team leadership, training, and strategic improvements across diverse sectors. Tariqa holds a Bachelor of Engineering in Civil Engineering from Crescent Engineering College, India.
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