Urvashi Bhat is an IT Operations Manager with over 15 years of industry experience, specializing in Service Delivery and Customer Experience Management across diverse markets. Currently, Urvashi manages Customer Facing Applications and Backend Services for 30+ markets in Europe and Asia, overseeing 30+ operational controls to ensure stability and compliance. They have successfully transitioned more than 30 projects into operations with minimal disruption, while leading a lean team focused on growth and development. Urvashi previously held roles at Ericsson, IBM, and Shell, contributing to their extensive expertise in IT operations. They earned a Bachelor's degree in Electrical, Electronics and Communications Engineering from APJ Abdul Kalam Technological University.
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