Vivek Kanthwal is currently the Retail IT Operations Manager at Shell, where they oversee key operations in retail IT. With prior experience as a NOC Engineer at ZTE Corporation and an Incident Manager at Ericsson India Global, Vivek developed a strong background in telecom network performance management and incident handling. They also held positions as a Global Quality Lead in IT Service Management at Ericsson and as an Assistant Manager at WNS Global Services SA. Vivek earned a Bachelor's degree in Electrical, Electronics, and Communications Engineering from IEET Baddi Institute of Engineering and Emerging Technologies.
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