Jasmine C.

Jasmine C. is a Customer Happiness Engineer at SHERPANY since January 2023, providing first-level support for international clients and analyzing team KPIs using Salesforce. Previous experience includes roles as a Customer Care Specialist at Bonfiglioli, managing customer contracts and providing multi-language support, and as a Sales Administrative Assistant at Carl Fuhr GmbH & Co. KG and G.D S.p.A., where responsibilities included invoicing and commercial correspondence. Jasmine has also worked as a Collection Specialist at TIMOCOM, handling customer complaints and managing collection procedures. An educational background includes a Bachelor's degree in Intercultural and Linguistic Mediation from Alma Mater Studiorum – Università di Bologna, complemented by language studies at DÜS Eckert Language School and an Erasmus program at Universidade do Porto.