Amanda Webb is currently the Quality Assurance & Training Manager at Sherweb, where they utilize Lean Six Sigma methodologies to enhance service delivery and customer satisfaction. With over 2.5 years of experience at Sherweb, Amanda emphasizes continuous improvement and strategic process optimization. Previously, they served as the Quality and Training Manager at Concentrix from 2016 to 2022, where they developed training programs to improve quality assurance in contact centers. Amanda's earlier roles included Quality Assurance Supervisor and Call Performance Analyst at The Minacs Group. They earned a Legal Administration/Law Clerk Diploma from Durham College between 2000 and 2003.
This person is not in the org chart
This person is not in any teams
This person is not in any offices