Derick Jones is a seasoned professional with extensive experience in IT service management and support. Currently serving as Senior Director of M365 Support at Sherweb since May 2022, Derick oversees operations for M365 support teams dedicated to enterprise clients, aiming to enhance processes and exceed performance metrics. Previously, Derick worked at DXC Technology as Principal of Deal Readiness and Assurance from June 2017 to March 2023. Derick's long tenure at CSC saw roles ranging from Senior Manager of Global Service Desk to various leadership positions overseeing service delivery and operational performance in multiple regions, emphasizing ITIL processes and customer satisfaction. Earlier experience includes roles at Global Crossing as Supervisor and operations management responsibilities, demonstrating a broad skill set in client relations and service excellence.
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