Omar Ali is an experienced IT professional with a strong background in technical support and customer service spanning over a decade. Beginning with an Information Technology Help Desk role at Cairomatic, Omar progressed through various positions at companies such as Teleperformance, where expertise in sales and support was honed. Notable roles include Senior Technical Support Engineer at POSRocket, Applecare Senior Technical Support Engineer, and EDU Modern Workplace Technical Solution Specialist at Microsoft. Key achievements include improving issue resolution processes and analyzing customer data to tailor service strategies. Omar holds dual Bachelor of Science degrees in Computer Science and Information Systems from The British University in Egypt and Loughborough University.
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