Abe Gross is a seasoned professional with extensive experience in customer success and professional services within the software as a service (SaaS) industry, currently serving as the Director of Professional Services at Shifamed since May 2024. Previously, Abe held the position of Vice President of Customer Success at PhaseZero.ai and has significant expertise as a Senior PLM Solution Architect at Birlasoft. Additional roles include Senior Manager at Kalypso and Senior Director of Enterprise Services at GoEngineer, where Abe contributed to PLM sales and delivery models, consultant management, and quality process development. Early career experience includes project management roles at Oracle, focusing on large PLM projects and Agile PLM solutions. Abe Gross earned a degree from the University of Arizona between 1991 and 1994.
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