Rick Craig is a seasoned technology operations strategist with extensive experience in Salesforce and marketing automation projects for both SMB and enterprise clients, currently leading initiatives at Shift Paradigm since August 2022. Previously, Rick served as a Senior Consultant at Shift Paradigm, focusing on requirements gathering, solution design, and technical builds. At IDEC USA, from June 2012 to July 2022, Rick managed global marketing technology platforms, enhancing system processes, and training team members. Earlier roles include Web Marketing Specialist at IDEC USA and Web Administrator at Baynote, where Rick contributed to website development and marketing performance analysis. Rick holds a B.S. in Computer Science from San José State University.
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