Christina Rykens, CPCU, AINS, AIC, currently serves as a Customer Success Manager at Shift Technology since February 2024. Prior experience includes a tenure at Horace Mann from September 2019 to February 2024 as Claims Training Manager, where Christina also managed the Special Investigations Unit (SIU) during the onset of the Covid-19 pandemic, ensuring smooth transitions to remote operations and continued employee development. In earlier roles at State Farm from January 2004 to August 2019, Christina held several management positions, notably as Team Manager of Major Case Claims, overseeing SIU investigations and litigation, and implementing process improvements utilizing Lean Six Sigma methodologies. Christina's educational background includes a Bachelor of Arts in Japanese Language and Literature from The Ohio State University and multiple insurance designations obtained through The Institutes.
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