Marc Yeates is a seasoned professional in the field of customer success and fraud investigation, currently serving as a Senior Customer Success Manager for the UK/I and Nordics regions at Shift Technology since December 2021. Previously, Marc held the position of Intelligence and Investigations Manager at the Insurance Fraud Bureau from December 2012 to December 2021, along with roles in operations and fraud analysis at Groupama Insurances and other esteemed organizations. With a BSc (Hons) in Counter Fraud & Criminal Justice from the University of Portsmouth, Marc brings extensive expertise in fraud management and customer relations.
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