Marcos Akimoto

Marcos Akimoto is a seasoned professional with extensive experience in customer success and claims management across various sectors, including insurance and car rental. Currently serving as a Customer Success Manager at Shift Technology since August 2021, Marcos provides support to clients in the LATAM region, ensuring operational and financial results are achieved efficiently. Prior to this role, significant positions held include Head of Auto and Residential Claims at Mitsui Sumitomo Seguros, where responsibilities included managing claims and quality assurance, and restructuring operational departments. Additional experience includes roles at Localiza Rent a Car, LEASEPLAN DO BRASIL, and Mapfre Seguros, focusing on operational management, cost reduction, and process improvement. Marcos holds degrees in Mechanical Engineering and Business Management, complemented by executive development training from Fundação Dom Cabral.