Rick Villela is a seasoned professional with extensive experience in customer success and claims management. Currently serving as a Senior Customer Success Manager at Shift Technology since October 2022, Rick previously dedicated nearly three decades to State Farm from October 1994 to September 2022, culminating in the role of Section Manager, where oversight included 120 customer-facing employees and 11 first-line leaders. Rick's expertise spans various roles, including leading teams in the servicing of complex Personal Injury Protection and Medical Payments Coverage claims, as well as spearheading operational efficiency projects utilizing Six Sigma methodologies. Rick holds a Bachelor of Science in Business Administration from the University of Utah - David Eccles School of Business and completed a program at FGV - Fundação Getulio Vargas.
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