Steve Richardson is an accomplished professional with extensive experience in customer success, investigations, and leadership. Currently serving as a Customer Success Manager at Shift Technology since December 2022, Richardson previously held managerial positions at Green Shield Canada, where responsibilities included team reorganization and the implementation of AI alongside traditional investigative methods. Noteworthy past roles include leading the Special Investigation Unit for the United Nations Peacekeeping mission in the Central African Republic and working as an investigator for the Commission for International Justice and Accountability. Richardson's law enforcement background features a significant tenure with the Royal Canadian Mounted Police, culminating as Sergeant in Charge of an organized crime investigation unit. Educational credentials include a Micro-Credential in Artificial Intelligence from PowerED by Athabasca University and a Master of Arts in Adult and Continuing Education from Athabasca University, complemented by additional certificates.
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