shift52 is a consulting firm specializing in digitalization in customer-centric organizations. We support you with our experience in customer experience, digitalization, and organizational development—pragmatically, cooperatively, and always with your individual goals in mind. 

Our services 

STRATEGY & INNOVATION 
We create the strategic foundation for excellent customer experiences and sustainable innovation – through deep understanding, clear insights, and data-driven decisions throughout the entire customer journey. 

Research & Insights I Service Design I CX Metrics & KPIs I Product Innovation I Journey Mapping I Journey Management 


EXPERIENCE DESIGN 
We design digital experiences that work – through deep user understanding, thoughtful interaction design, and consistent testing. This results in products and services that are intuitive, relevant, and inspiring. 

User Research I Interaction Design I Prototyping I UX Writing I Design Systems I Visual Design I UX Testing & Evaluation 


ORGANIZATIONAL DESIGN 
We design organizations that live and breathe customer centricity – through clear structures, modern leadership principles, and a culture of collaboration. This creates the basis for sustainable change and an excellent customer experience. 

CX Strategy I Organizational Design I Executive Coaching I Modern Leadership & Team Culture I Design Ops I Modern Work Culture I Objectives & Key Results (OKR)

THE TEAM 
We are an owner-managed team with over 25 years of experience and passion for digital experience. 
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Legal notice: https://shift52.de/impressum/

shift52

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