William B. is a Technical Support Manager at Ageras, continuing their work at Shine following its acquisition by Ageras. Passionate about Fintech innovation, William studied at Epitech, where they earned a Graduate diploma in Information Technology. William has built expertise in technical and operational support management, having previously held roles as a Support Engineer at multiple companies and as a Software Engineer in the Directorate General of Armaments. They have successfully implemented and optimized incident management processes, enhancing the user experience and operational efficiency.
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