Benjamin Huang is an experienced Salesforce professional with a robust background in system implementation and CRM administration. Currently serving as the Manager of Salesforce at ShipBob since September 2021, Benjamin has led innovative projects, including the integration of Salesforce Chat and Einstein Chatbot to enhance prospect engagement, and the implementation of AirKit for customer claim filing. Prior roles include Senior Consultant/Solution Architect at Simplus, and Senior Salesforce Architect & Internal Cloud Systems Administrator at 3PL Central, where significant projects involved the implementation of DocuSign and Conga Composer, streamlining contract processes. Benjamin has also worked as a Senior Consultant at Capgemini, focusing on CRM administration for Johnson & Johnson companies, and as a Sales Operations Analyst at Conga. Educational qualifications include a Bachelor of Arts in Statistical Science from UC Santa Barbara. Notably, Benjamin is recognized as a member of ShipBob's President’s Club for 2024-2025.
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